Returns

At Dazaria, each piece is carefully crafted and quality-checked. If something isn’t quite right, we offer easy returns and exchanges in line with UK consumer law and our commitment to exceptional service.

Returns & Exchanges

·       Unwanted items may be returned or exchanged within 15 days of delivery, provided a return request is submitted within this timeframe.

·       Due to hygiene and safety reasons, we can only accept returns or exchanges for unused, unworn items.

·       All returned items must be in their original condition and packaging, with all protective seals intact.

·       We reserve the right to refuse returns that show signs of wear, damage, or use.

This policy does not affect your statutory rights.

How to Request a Return or Exchange

To initiate a return, please visit our Returns Portal or contact our support team at info@shopdazaria.com within 15 days of receiving your order, including:

·       Your order number

·       The item(s) you wish to return or exchange

·       Your preferred resolution (refund or exchange)

Our team will provide you with clear next steps once your request has been reviewed.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

·       Approved refunds will be issued to the original payment method within 15 days of receiving the returned item.

·       Original delivery charges are refundable only where required by law (e.g. cancellation under consumer regulations).

·       Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Order Cancellation Before Dispatch

You have the right to cancel your order unconditionally and receive a full refund for any standard item* purchased on this website before it has been dispatched.

If an order has already been dispatched, it will be treated as a return and subject to the conditions above.

Faulty or Incorrect Items

If you receive an item that is faulty or not as described, please contact us promptly with your order details and supporting images. We will arrange a replacement or full refund in accordance with your statutory rights.

Contact Us

For any questions regarding returns, exchanges, or cancellations, please contact us at:
Email: info@shopdazaria.com

* Standard items exclude personalised, made-to-order, or hygiene-sealed jewellery where seals have been removed.